Of Overworking and Deligating

One of the departments under my care at work was left without the leading finance people. This put the department in a bad spot, since financial obligations were not getting done. So the main manager (a VIP) stepped in to help with finance. By doing so, this manager who already works crazy hours dealing with their department, has now effectively added another job and a half to their plate. The workload became impossible. The solution was to hire more people, and fast. Usually when everything works, the manager takes care of the person they’re hiring. This means creating several tickets for IT-related tasks: an account needs to be created, computers (often both a laptop and a desktop) need to be purchased and set up, permissions for shared drives need to be granted, etc. There are also non-IT tickets, such as preparing the physical office space and granting access to door locks with the ID card, as well as HR-related items, etc. However, since the direct managers are gone, the role of…