New week, new work. This week I joined the Innovation & Analysis team in Digital Prevention Services at NHS England. I’m doing product stuff on Managing my health, which aims to keep people healthier for longer and help them find hidden problems early through the NHS App. The team is full of people who excel at their craft. There’s so much good, clear thinking happening in a complex space. It’s been so helpful following Ralph’s weeknotes the last few months. It’s a unique product and design challenge. The goal is not to start from zero and create something brand new. Instead it’s about coalescing existing services into a new whole, shifting from transactional flows of value to a relational cycle. It’s bricolage (though our material is not junk). We’re doing rhizomatic service design and product strategy. There isn’t a clear path to a solution and we’re bringing together some existing services into a new, networked whole. It’s driven by emergence, and we have light criteria on which…
No comments yet. Log in to reply on the Fediverse. Comments will appear here.