54 minutes ago · 9 min read1849 words · Tech · hide

One of the strangest rituals of modern white-collar life is learning how a software vendor’s product manager organises their thoughts.You buy a piece of enterprise software, and for the next 5 years you and 50,000 other people have to remember that to check a customer’s billing status you click Accounts, then Subscriptions, then the little gear icon in the top right, then Advanced Settings, and finally scroll two-thirds of the way down the page. None of this matches how you think about your business. You put up with it because someone in San Francisco spent 6 weeks interviewing a dozen customers in 2021, dragged some boxes around in Figma, and froze that layout in React.Silicon Valley spent a decade calling this “opinionated software”, as though forcing every customer on earth to use the same 3-column screen were a bold artistic statement. Really it was just unit economics. When designing, coding, and maintaining a single polished screen took months of engineering time, a software…

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