Ops needs friction

Between Microsoft's two-day outage and the FAA ground stop yesterday, there's plenty of ink spilled about who's responsible, why these things happened, etc. But it made me think back to some of the infrastructure and ops teams I've worked on, and similar (though much smaller scale) outages we encountered. Having an ops mindset is fundamentally different from a development or project management mindset. And it took me over a decade of software development to understand why.

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