Did My Best and Still Lose

I just lost an important renewal. This is one of my most important customer and I pay close attention to it. I was very close with the manager and even met the leadership team during one of the meetings. There were no symptoms that my account is at risk. Everything went belly up when the manager was admitted to the hospital for two weeks. During his absence, the leadership decided to renew the contract with someone else. When the manager came back, it was too late for him to do anything. As I reflect back to my actions. I wondered whether I could have done better? I learned that my price and terms are competitive. All the claims that they submitted are taken care by my team. I do have my suspicion that money is involved but I have no solid evidence. Last week I wrote about "It is possible to commit no mistakes and still lose. That is not a weakness. That is life." quoted by Captain Picard in Star Trek: TNG. I can only dust myself and keep going.

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