I’m becoming the old man who writes to businesses about their screw-ups

Yesterday I placed a delivery order which was served through Uber. Uber gave the driver a dropoff location several blocks away instead of the address I’d put on the order. I think it may have been remembering the last ride I booked through Uber, however many months ago that was, and sending the driver there instead. Even on the order page, I couldn’t move the dropoff point far enough to match where I actually was going to be. If I hadn’t been sick with the flu, I might have walked the five blocks to meet the driver, but I *was* sick with the flu. Eventually I was able to work things out with the driver himself over SMS messaging, but somewhere between your site passing the order to Uber and Uber assigning a driver, the real delivery address got thrown out. I want to clarify again: the driver was great, and we were able to work around the problem. But something in the software is broken. — Sent to the fast food chain today. I hope I made it clear enough that they won’t try to pin it on…

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