Out there somewhere?

NHS appointments problems worth owningFollowing the second (unofficial) design history post on my time working with a team looking to bring more appointments into the NHS App, I felt there was a lot I didn't tap into, especially where next?Here's a bit of a brain dump. This pulls together thoughts, information, and documents I've come across over the months: where things stand, what people say goes wrong, and where a bit of effort might pay off, especially given how little money and time local services have right now. Some of it is likely to be limited or flawed. It's here to start some thinking — and give my brain a little closure.Where I've got toNational targets count how many appointments are in the App. I think that's the wrong measure. What matters is whether people can find, change and turn up to the right appointments, and whether they needed them at all. Most of that sits in admin and plumbing, and in services the App barely reaches yet.Hospitals have come a long wayEvery…