The three R's: Repetition, Repetition, Repetition

Doing the paperwork on a new contract. Anyone who contracts through a consultancy, working through their own company, will know the routine. Forms, copies of documents, insurance certificates, references. Then reminders from a few different people, each working from their own version of the list.None of this is anyone being difficult. The people sending the emails are doing their job, under pressure. Engagement packs like this grow over years, one requirement at a time, and it's usually nobody's job to step back and look at the whole thing.So I did, a bit. It's what I'd do with any service, and this is a service, even if it doesn't often get treated like one.What I tend to noticeThe first thing: how much is always being asked for. A lot of it is needed, sure, but much of it is the same thing asked in different ways. I've been through the process a lot of times. Each time, it comes to around 20 separate asks across the lists of forms and documents. Grouped by what they're trying to…