Inform a large documentation project with data

If you’re about to start a large documentation project, you can inform each step of the process with data. Why? So that you can be more confident in the decisions that you make, and to base those decisions in what customers are actually doing and asking about. In the context of this post, a large documentation project is something like reorganizing a large set of existing documentation, or writing a large set of documentation from scratch to support a new feature. Maybe a longstanding bit of functionality is being deprecated and replaced with another set of functionality Maybe a new feature launch means that you need to reorganize and reframe an existing set of content. Maybe a large change to the user interface is launching, requiring some new documentation and a lot of updates to existing content. No matter the specifics, a large documentation project is one that will take you a few weeks or months to complete. A large part of that time is likely to be spent in planning —…