On giving people an undo button in AI products

I’ve written about interfaces becoming services: you ask for something, the system works out the steps and presents what you need. I still find that direction interesting. I also think it makes an ordinary bit of interface design much more important: being able to change your mind after seeing the result. An AI product can understand the general request and still change something you wanted to keep. The result might be perfectly reasonable, just wrong for you. If the interface makes that difficult to inspect or reverse, trying the feature becomes a commitment you didn’t expect to make. My work at DuckDuckGo spans AI-assisted answers and the details of our browser experience. That’s made me interested in how much a product should explain without asking people to understand all of its machinery. The following is a hypothetical note-editing feature, rather than a description of something we’ve shipped. A small edit with a meaningful difference Suppose you’ve written this note: Ask Sam…