Complaining with ✨style✨ 101

Today’s guest post comes from Skyler Holobach! I’ve known Skyler forever, as one of our fellow deliverability experts in this world of email, and now she runs her own company focused on email deliverability consulting, incident response, and advising new ESPs on what features to build. Check out Threadsmith Group to learn more. -- Al IversonOne of the most jarring aspects of working as long as I have and as deeply as I have in email is occasionally realizing how little most people actually know about it. 93% of people check it every day (source: https://www.zerobounce.net/email-statistics-report) , 100% of people complain about getting spam (source: my conversations), and I’d guess maybe less than 1% of those people know what headers are, let alone how to read them and do something meaningful. Today, we’re going to use the headers to do my favorite meaningful thing, POLITELY complaining.First off, what is an email header? You can think of email headers like an audit trail that can…