“We find many users write to us in a spirit of collaboration.”

From software company Linear, a blog post from last year titled Why we committed to a zero-bugs policy: When we tell people that Linear maintains a zero-bug policy a common response is disbelief. It may sound like a ridiculous approach, but we do it because no other way makes sense. The zero-bug stance means that we address bugs immediately, with the exact number of days depending on the severity: low-priority bugs need to be addressed within 7 days, high-priority bugs within 2. We formalized this approach two years ago. The impetus was actually a bug in a popular consumer app that I had reported to their team. Finally two years ago—and five years after I first reported the bug—I saw that it got fixed. I thought to myself, “wow, millions of users suffered through this bug for years for no reason.” If the company was going to fix the bug eventually, it would have been so much better to fix it right away. That’s the big idea behind our zero-bug policy. We want Linear to be a solid,…