Getting all NHS appointments into the App: where we got to

From January to September 2026 I was product lead for a small multidisciplinary create/change team at NHS England. Our mission: work out how people could see and manage all of their NHS appointments in the NHS App, not just the ones from their GP and hospital.In September the programme decided to end our part of the work. I wanted to bring some closure to what we started and shared in the design history we published in March, and take stock of where we got to.Where we left off in MarchWe'd previously set out the problem. GP appointments are broadly solved in the NHS App. The gap is everywhere else, including community services, mental health, pharmacy, screening, and physiotherapy and other therapies.By then we had a problem statement, a logic model, 16 starting assumptions and a map of 116 services. Our next job was to find where things were ready to move, and to work out what a proof of concept should be.Going local to see the wholeGoing deep on one use case is a good way to learn…