Manhattan TV – good Freeview players but terrible customer service when they go wrong

Last year I finally ditched my Humax Freeview Recorder for a shiny new Manhattan T4-R – the latest iteration of their own recorder, and I’d heard good thinks about their past devices. However, reporting issues to them has been a combination of frustration and rude responses. Everything is your fault, not theirs. And it seems I’m not the only one with this issue. Bad Wi-Fi. Bad engineer. Just a few months after buying the Manhattan I was experiencing an issue with the Wi-Fi connection, which I decided to phone them about. When I would start the T4-R in the morning, out of overnight standby, it says it couldn’t connect to Wi-Fi. When I try and get it to, it can’t find any Wi-Fi signals at all. If I then restart the box, it connects to Wi-Fi just fine for the rest of the day. The engineer I spoke to got me to remove all the Wi-Fi settings from my T4-R and set it all back on (with a sprinkling of rebooting my Manhattan and my home router). He blamed it on me having a 2-router mesh – a…