Going Enterprise

For the past two years, I've been working with a client , an enterprise software company (built with Ruby on Rails, of course), particularly in the niche of software used by enterprises of all sizes + MSPs and IT administrators for real businesses like law firms, municipalities, architects, hospitals, manufacturers, financial institutions, and government agencies.Working with an enterprise software company has revealed a whole new world of B2B software companies and managed service providers (MSPs) that I had no idea existed before. I guess most people building typical SaaS startups and Rails apps don’t know much about it either. Personally, I’ve had to revisit many of my priors about how a software business works.So many things work differently in the enterprise world: how the software is developed, how it is marketed and sold, how it is licensed, how it is deployed, and how customers are supported (support is a huge, non-negotiable part of enterprise software, something I learned…