Quad Lock comes through after a few tech glitches

I just had an interesting journey getting help with a failed Quad Lock product. The company made things right in the end—they sent me a warranty replacement for free even though technically I think it was past the warranty period—but there were some annoying bumps along the way. Before I tell the whole story I first want to share the most important thing I learned. The official website for Quad Lock is https://quadlockcase.com/. There’s another website, quadlockcases . com (note “cases” instead of “case”), which is fake and you should not use it. It looks like somebody in China is using that website to sell knock-off versions of Quad Lock products. My motorcycle has a Quad Lock mount, vibration dampener, USB-powered wireless charging head, and waterproof 12V to USB smart adaptor. Yesterday the wireless charger started malfunctioning: when I mounted my phone, it started switching itself off repeatedly, while the LED on the charger cycled through solid dark blue (ready to charge), green…