Take A Holiday So You Know What's Wrong with Your Company

I am currently on a short holiday. For the record, I do not like going on holiday, I rather stay in the trenches with my team. However, it is a holiday that I must take. By going on a holiday, I will learn what's wrong with my company. During my absence I learned that: Customers still prefer to talk to me than my team. Suppliers still call me on customers issues. My team cannot handle such conversation yet. When a customer confirms the order, I am still the person who do all the paperwork. There are still gaps in my team's knowledge and understanding of the business. Compared to last year, my team is performing better during my absence. Especially on customer service, the training that I gave to the team is working. I still need to train my replacement so that I can move on to a more strategic position. One of the team lead have stepped up and lead, without needing me to give instructions. Overall, this is good feedback on knowing what I need to work on after returning to work.…