Mobile plan transparency going backwards

In this edition Customers not given key plan information Ranco clearance application lodged Latest MBNZ shows satellite plan changes Spark, 2degrees cut consumer informationConsumer NZ’s 2026 review shows a significant decline in mobile transparency at Spark and 2degrees. While One New Zealand did not go backwards, nor did it improve.Nick Gelling, the Consumer NZ journalist behind the mobile transparency review, wrote: “This year’s results are the worst we’ve seen in five years of the review.” As noted in our "This time last year" section, 2025 was equally poor.The review is conducted with the Commerce Commission, which published its Mobile Transparency Guidelines in November 2025.Spark’s transparency performance plummetsIn the review Spark’s overall rating dropped from 80 percent to 69 percent. The Consumer NZ review regards Spark’s mobile app as excellent, rating it at 85 percent. Yet the score for Spark’s annual email summary fell from 72 percent to 46 percent. The email now mainly…