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On the morning of December 28, 1998, the day before the game Myth II: Soulblighter was supposed to hit the store shelves, the publisher received a phone call: […] one of Bungie’s overseas publishers called to say that a woman had played the game and then tried to uninstall it. The game software had uninstalled Myth II as it was supposed to--but it had also erased some of the other files on her hard drive. The first reaction was panic […] [Bungie cofounder Jason] Jones and another programmer tried to replicate the problem. They quickly found it and figured out how to correct the faulty lines of code. Fixing the problem would be easy—except for the 200,000 copies that were already packaged or on the road. Seropian, Jones, Zartman, Donohue, and sales and marketing director David Joost met to decide what to do. They had two options. The first was to say nothing. The argument in favor of this alternative was that the problem occurred only when the program was uninstalled and then only when…

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