★ More Jev in There There: smart conditions and AI assignment

Recently I wrote about how we use Jev in There There to detect spam, bounces, and automatic replies. Jev reads an incoming email and answers questions we define up front. We keep the probabilities and decide in our own code what counts as a match. The cheap checks on mail headers still run first. That post ended with a promise that we'd find more uses for Jev. Here are two we have since added to There There: smart conditions for workflows, and automatic assignment to a team or person. Describing a workflow condition in plain language Workflows already let you match a subject, sender, or message body against text. That works when the words are predictable. A customer asking for a refund can also write "I was charged twice", "Could you reverse this payment?", or something in another language. A list of keywords gets long quickly. With a smart condition, you describe what should match. Here's one of the example workflows in our local app: The condition says "The customer asks for a…