The hidden cost of punishing customers for mistakes

Free trials are all the rage, but paid auto-renewals pose real risks to users' relationship with your brand. Is the short-term revenue boost worth giving customers a negative feeling that could last much longer? | Read full post >>

Commenting on Bubbles has been removed. Why? If you want to talk about this post, write to the author, use the comments on their blog if it has them, or reply with a "RE:" post on your own blog. Suggestions? feedback@bubbles.town