As AI continues to become adopted and change job functions, the authors of this article propose the new role of the a...

As AI continues to become adopted and change job functions, the authors of this article propose the new role of the agent manager. As autonomous AI agents move from experimentation to execution, companies are discovering they need a new kind of leader to manage them. Drawing on examples from Salesforce and other large organizations, this article introduces the role of the agent manager—leaders responsible for orchestrating how AI agents learn, collaborate, perform, and work safely alongside humans. Just as product managers emerged during the software revolution, agent managers are becoming essential to translating strategic intent into reliable outcomes in an AI-powered, hybrid workforce. To Thrive in the AI Era, Companies Need Agent Managers, by Suraj Srinivasan and Vivienne Wei I would imaging most anyone engaged in knowledge work will find themselves managing AI agents to some extent, regardless of their specific job title. Perhaps Agent Manager will become a standard job title,…