Managing Two Capability Pools - Human and AI

Managing Two Capability Pools - Human and AIThe quiet arrival of a second workforceEvery organization now runs on two capability pools. One of them shows up to the Monday meeting, has opinions about the parking situation, and remembers exactly what you promised at the last performance review. The other one arrived by procurement, has no opinions it will admit to, and remembers nothing at all, which is either its greatest weakness or its most attractive feature depending on how the quarter went. Most management thinking has not caught up. We still have headcount plans, hiring plans, learning and development budgets, succession charts. What we do not have is a language for the second pool. It sits in the technology budget, gets discussed in terms of licences and tokens, and is managed by people whose job title suggests infrastructure rather than talent. Meanwhile it is quietly doing work that used to be someone's career. The result is a peculiar kind of organisational split brain. Half…