Nobody Believes It, Everybody Does It

Speaking of things we know individually, but let slide collectively, here’s Jeremy Keith talking about how we all used Flash: Remember when almost every website had a Flash intro? Everyone knew they were annoying and uneccessary, but everyone else was doing it. And here’s John Gruber writing about his experience with those marketing schemes that trade your personal information for a discount: The marketing shitbirds who press for these schemes […] do so by pointing to data that shows that they do convert some number of users. “It works” they claim, pointing to data. What doesn’t show up in their data are interactions like mine. They don’t have analytics that measure that I now consider their website an antagonist to avoid at all costs. There’s a funny thing about us humans: we place trust in systems that our own individual experience tells us are flawed. For example: KPIs: we know metrics get optimized at the expense of reality, but leadership treats dashboards as a reflection of…