Weeknote 9: on drawing dragons

Design is one of the most authoritarian and annoying practices that modernity has created. – Antonio Caronia in ‘What Design Can’t Do’ by Silvio Lorusso Had a big week at work last week. It was overwhelming to see how much press our work on HPV self-testing at home got. My comms colleagues are geniuses really. While that was happening, I was busy mulling over the fact that I don’t think we do service design in the way that Lou and others think of service design. I’m five months into my role now and I have seen a fair few service maps and blueprints but they don’t exactly hit the nail on the head for me personally. They don’t address the fact that participants will feel what they feel about our service on the basis of the compounded experiences they’ll have had of the NHS at large. How do you map the impact of a relationship you were not involved in? Our sphere of influence as a digital screening team is in direct relationship to other parts of the NHS and how participants have…