A Buttondown review

I have used Buttondown for almost a year now for All About Berlin’s newsletter. I could not find reviews for Buttondown when signing up for the service, so here is mine. Rough start The first few days with Buttondown were disappointing. I encountered one bug after another, and often had to get their customer support involved. When I blew past the free plan’s 100-subscriber limit, Buttondown failed to deliver a scheduled email and stopped sending activation emails to new subscribers. When I upgraded the plan, nothing happened. The newsletter was not delivered, and dozens of users never got the activation email. I had to fix this manually with help from their customer support. Nonetheless, I decided to stay with them. Their support was very helpful, but the poor quality control made me feel like I was supporting an underdog, even though I am paying for a finished product. I asked a friend who runs a bigger newsletter, and he had just moved away from Buttondown after experiencing one…