Where Did the Productivity Gains Go?

There is a machine called Productivity, and on this machine there is a knob and a button. The knob increases productivity, and the button is labeled "reset." My job was data entry at a non-profit. It was my first job in the US where I didn't have to lift heavy objects. My main task was entering collected donations into a database. The data source was email attachments, which came in various formats. Excel files, Word files, and some directly embedded in the email body. The database itself was FileMaker Pro. Every part of the process was wasteful. To receive the emails in the first place, I had to call the person who collected the donation, argue with them, and guide them through the process of emailing me the information. The donations were collected at events, and the data was often just handwritten on a note. Once I got the email, I would extract the content from the attachment and organize it into an Excel file. Then I would manually enter it into the FileMaker database, one row at…