More Thoughts On The Segmentation In Computing

A reader asked me a very legitimate question about the coming segmentation of the computing marketplace I’ve been writing about. Essentially the question was why I thought it was a bad trend. Here’s one reason why. While it is somewhat about increasing costs, it’s about more than that. I do technical support with a number of senior citizens, among others. To be frank, the majority of the seniors are terribly frustrated with computers, smartphones, the Internet, and basically any technology. The conversation typically begins about healthcare as they have to use apps like MyChart or the Internet to communicate with their doctors. It moves down the line from banks to government agencies to grocery stores who require apps to access what were once coupon savings. If they buy or are gifted something that requires an app or an account to use they typically just don’t want to set it up. The thought of updating any operating system fills them with dread. Setting up a new phone or computer has…