Consumers unsatisfied despite world-class networks

In this edition:Customer sentiment deterioratesComCom reports on Satellite impact2300 MHz and 2600 MHz band redistributionJason Paris steps down at One NZConsumers unsatisfied despite world-class networksWriting in the 2025 Telecommunications Monitoring Report, the Commerce Commission says New Zealand has world-class fibre and mobile infrastructure. Network quality has continued to improve in recent years. Yet customer satisfaction remains stubbornly low.The finding is striking because customer sentiment has deteriorated even as fibre coverage, mobile coverage and broadband speeds have continued to improve.Overall satisfaction was 69 percent in June 2025, according to the Commerce Commission’s monthly consumer survey. The satisfaction figure is the proportion of consumers who rated their provider positively.Two years earlier, satisfaction was 79 percent. It slipped to 76 percent in June 2024 before reaching a low of 68 percent in December 2024.The Commerce Commission considers 80…