Responding To My Former Web Host, Part Two

Responding To My Former Web Host TOC: Part One Part Two Part Three I stated the other day that I was surprised my former web host emailed me asking for feedback after I'd closed out my account. No survey, or feedback form, just a straightforward email. And now I am surprised again. Why? Yesterday morning I received a response to that email. Only nine or ten hours after I sent it. And, much to my pleasure, the representative largely understood what I was talking about. She had some interesting and relevant comments. So, here I am, presenting part two of this email exchange. I plan to respond to her email to clear up a minor mis-perception I think she has, but otherwise I feel like she's really taking my feedback and handling it properly. (And this is something I have to say… I have respect for all the people I worked with at this host. They were very professional, responsive, and good at resolving issues. This email is further indication of the customer service this hosting service…