Regulator impatient for better debt practices

In this edition:Call for updated Disconnection CodeRecord high for .nz domain names Cable surveillance and warning system made in New ZealandReturn of significant cyber attacks ComCom orders immediate debt code actionThe Commerce Commission is no longer content to wait for industry self-regulation on consumer debt and wants both a revised code from the TCF and immediate operational changes from retail service providers. This is part of the Commerce Commission's work on retail service quality. A letter from Telecommunications Commissioner Tristan Gilbertson instructs (TCF) to issue an updated Disconnection Code by the end of 2026. He requires retail service providers to improve their debt practices in parallel, without waiting for the new code.In the letter Gilbertson says current debt practices can contribute to stress, disengagement, delays in seeking help, and increased risk of service restriction or disconnection.The letter follows the release of the Commerce Commission’s Improving…