Part of the ongoing Big Tech's War on Users series. Eric Brandwine, VP and distinguished engineer at Amazon Security, told The Register something this week — picked up by The Next Web — that should be obvious and somehow still isn't, in most boardrooms: humans are bad at watching things. Not bad at judgment. Bad at the specific, narrow task of staring at a stream of low-variance events for hours and reliably catching the one that matters. He calls it "normalization of deviance" — a term he's been talking about since a 2017 re:Invent talk, long before agentic AI made it relevant again. The illustration is an ER nurse. First day on the job, every alarm gets a full response. Weeks later, after enough false alarms with no consequences, the discipline erodes. Eventually a real one gets missed, and it's not because anyone stopped caring. It's because vigilance isn't a renewable resource you can demand indefinitely from a person and expect full output every single time. I want to push on…
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