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title: "The 5% Rule" date: 2022-12-30 description: " ...I learned a lot from that period, but one of the things I learned that I did not expect was what I now call my '5% rule.' No matter how kind, warm, thoughtful, amazing, cheerful, consistent, and perfect I treated people roughly 5% of them would just be terrible (yes, I have the numbers to back this)..." img: "/img/bart.jpg" draft: false tags: business leadership--- I've mentioned this before (e.g. Lowest Common Denominator) but between the years of 2009 and 2013, I talked to something like 13,000 to 15,000 people while I was doing retail and SMB sales for Verizon. I learned a lot from that period, but one of the things I learned that I did not expect was what I now call my "5% rule." No matter how kind, warm, thoughtful, amazing, cheerful, consistent, and perfect I treated people roughly 5% of them would just be terrible (yes, I have the numbers to back this). I'm not talking about people who were having a bad day or people who…