Here’s Scott Jenson in his insightful piece “The Ma of a New Machine”: the chatbot interface [makes us] feel like deep cognitive work is happening. But the interface is fundamentally reactive. It spits complex text at you, you skim it quickly, and you immediately type a reaction to keep the momentum going. My hypothesis is that the very structure of the chatbot interface (type, read, type again) actively discourages reflection. When you are moving too fast, you get stuck in a groove. You literally need to take a break, step back, and basically step out of this groove so you can view the problem from a new angle. We’ve all walked away from a tough problem only to have the solution arrive unbidden into our thoughts later in the day. In my decades+ experience designing and developing software, I can’t count the number of times I’ve stepped away from a problem at the computer only to return and find the problem magically resolved in my brain. But the human-computer interaction of…
No comments yet. Log in to reply on the Fediverse. Comments will appear here.