Getting Paid by Flat Rate Movers

Back in 2023, I hired Flat Rate Movers (A.K.A. Flat Rate Moving) for an interstate move. They subcontracted to a third party who showed up under-staffed, under-equipped, and very confused; the whole mess wound up causing a good deal of damage to my belongings and home. I filed a claim with Flat Rate and also requested they issue a partial refund. They refused to talk to me or their insurance company, and after six months of calling, emailing, and writing, I got overwhelmed by other life struggles and gave up. I did manage to get some repayment for the damages from their backing insurance company, but nothing for the damage to the house, or failure to deliver goods and services. In October 2025 Flat Rate started sending me e-mails asking me to use Flat Rate for a move again. I called, explained the situation, and asked how they were planning to resolve it. They invited me to write to customer service, and the whole process resumed, with essentially the same result. I’d call every few…