Support is wild in an age of AI

Recently a customer emailed me: Please consider re adding the option to convert from one time zone to another as was available in [Easy Data Transform] version 1.x. See the attached screen dump. Easy Data Transform has never had a time zone conversion feature, so that is a bit strange. Although . But the screenshot really set off alarms bells as, despite saying “Easy Data Transform v1.11.2” in the title bar, that is not our software! I thought that someone was trying to pass of their product as ours and did a search. But I couldn’t find any reference to another piece of software called “Easy Data Transform”. I emailed the customer to ask where they had got the software from. The reply came back: The screenshot was from a ChatGPT output – maybe hallucinating. Wow. Not only had ChatGPT hallucinated the feature, but also a fever dream screenshot of the user interface, with the non-existent feature. It looks like a real screenshot at first glance, but the icons are a giveaway if you look…