How bad is Weebly?

Weebly is so bad I've helped a customer spend 12+ hours with support to get access to an account so that we can pay the bill and control their domain again and we still have no progress on that front despite being passed between 3 - 5 support agents every single time we try to get any action taken. Weebly support takes 2 - 3 days to respond to emails and keeps saying we should "wait until you hear back" but after 2 weeks with the first support issue, we still haven't heard back. I can't even just prove ownership of the domain and take it back because whomever set it up tied the GSuite subscription in via the a Weebly reseller portal and we can't take it away via Google's interface. We have to get Weebly support to do something to let our account go. Then we can give Google a credit card and keep all the company emails. After 3 weeks with Weebly support all I can say is that they're inept. It shouldn't take my 12+ hours with support to give them money. I shouldn't have to send in a…