Tech is failing older people

[alternative titles considered: BT is failing people; or, late stage capitalism is a human catastrophe] Roughly three weeks ago, I posted this The tech sector is massively failing older people.I just spent over an hour trying to assist an elderly neighbour with her home phone. The provider’s website and contact phone number make it as difficult as possible to speak to a human, defaulting to mobile phone based text workflows.The earliest the provider can have an engineer visit is in 3 weeks.Very friendly humans when you talk to them, but a completely broken system. — Andy Piper (@andypiper) 2026-05-05T10:46:35.743Z Today, was the follow-up. We have an elderly neighbour. She’s smart, capable, and kind – a lovely person to having living next door! She is, however, older, and we like to keep an eye on things and ensure that she has everything that she needs. She needs a home phone line – it’s what she is used to using for staying in touch with family and friends. She’s somewhat…