Our internet bill was too high. It had gone beyond the promotional contract period and the triple-play bundle for 300/300 net, medium-level TV package, and home phone (yes, a landline!) was just too much considering that we almost never watched live TV/DVR anymore. My goal was simple: Increase our net to gigabit, keep the home phone, completely ditch cable. After struggling with their terrible web site upgrade options, I reached out via chat to our provider of 25+ years, Verizon Fios, and laid out what I wanted for the rep: Hi - I’m starting a chat about my account because the web experience is SO BAD in terms of trying to find the package/offer I want to go with and getting the actual, real price nailed down. Right now we’re on an expired package deal of 300/300 internet + preferred TV with DVR + home phone (landline). Our prices went up a lot after the initial commitment period, so I want to see what we can do. We’ve been with Verizon for over 25 years, so I’m hoping we can find a…
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