Chatbots are not input validation

My goal is to explain one specific thing about features that look like chatbots: chatbots-as-UX are not universally better than “regular” UX just because they use fancy LLMs. The example here is clearly on the nose, but also not all that far off from things I have been asked to implement in or as a chatbot before. Let’s imagine you need to select when you want a package delivered. Package delivery Choose a delivery speed 1 day Tomorrow $14.99 2 day Thursday $5.99 No rush Whenever Free Save delivery Very straightforward. Very boring. Very non-AI. Now let’s look at the chatbot version of this. Delivery assistant When would you like this item delivered? Reply to delivery assistant Send OK, so that wasn’t a fair comparison, who would build a chatbot like that? Here is the first iteration. Delivery assistant When would you like this item delivered? A. 1 day delivery B. 2 day delivery C. No rush delivery Reply to delivery assistant Send Of course, even in a well-designed conversation, the…