How to deal with negative people and criticism

My wife told me a story recently that I couldn’t get out of my head. Her close friend works as a waitress at a restaurant. Hard worker, nice person. One evening she made a mistake at a table of seven people. She served six dishes and one had to wait a little longer. One of those seven people went home and wrote a one-star review and named her specifically. The boss saw it, and she was told she was no longer allowed to work as a waitress. Her salary was cut. She was moved to the kitchen. A single negative review destroyed someone’s livelihood. I know this isn’t rare. But it still makes me angry every time I hear it. My own experience with it My books have over 30,000 reviews on Amazon. If you scroll through the one-star reviews and read what some people write, you will find some harsh stuff. If I read a book I don’t like, I put it down and move on. In fact, most folks are like that. But some people have this urge to let others know that they didn’t like something. And they can be very…