It has been a year and a half since I quit my job to start a consultancy. It took me years to build up to quitting, and I had not only a chip on my shoulder, but to quote Seth Sentry, “the guac and the dip and the salsa.” The people that read this blog probably understand what I’m talking about. I looked around at how organizations are run, at the people that told me what to do, and thought “Surely I could do a better job than this.” This feels like a dangerous train of thought. On one hand, that arrogance is precisely one of the mechanisms that makes someone incompetent. If you’ve learned everything, there’s no real reason to open up another book, and even that is rather generously assuming that the person providing a service to you has bothered to crack the spine on even one. On the other hand, how else are we to make sense of the world? If you walk out the door, you will be immediately clotheslined by institutions failing to achieve the most basic of tasks with any reliability.…
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