How is your week going? I just finished wrapping up an internal postmortem on how we lost 29 hours’ worth of emails (tens of thousands). It wasn’t the first (but hopefully the last) time a 3rd party wreaked such havoc on our product, but this time I decided to share it. It’s anonymized, but I hope you understand. Below you can find our story, including (almost all) the emails we exchanged with the Mailchimp teams, as well as some comments on what we did wrong and what we could have done bette...
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