Who Asked For This?

Last week, Elizabeth Lopatto published an insightful article in The Verge. It boasted an intriguing title: ​“Silicon Valley has forgotten what normal people want.”​ “Within recent memory, people who made software and hardware understood their job was to serve their customers. It was to identify a need, and then fill it,” she writes. “But at some point following the financial crisis, would-be entrepreneurs got it into their heads that their job was to invent the future, and consumers’ job was to go along with that invented future.” I certainly noticed this shift when it first began emerging. See, for example, my 2015 article titled, ​“It’s Not Your Job to Figure Out Why an Apple Watch Might Be Useful.”​ But it really picked up speed in the last half-decade. Here’s Lopatto with a needle-sharp summary of our current status quo: “In the place of problem-solving technology, companies have jumped on successive bandwagons like NFTs, the metaverse, and large language models. What these all…