Notes taken from Product Tank Leeds, May 2026, hosted at Lloyds. Follow-up to my November 2025 notes.ContentsTalk 1 notesPolly Wakefield (Lloyds) — Making decisions in complex organisationsTalk 2 notesRichard Atha (PokerStars) — Why a product knowledge base is the extra brain a product manager never knew they neededTalk 3 notesJade Hanley (Co-op) — From laughs to launchesTalk 4 notesJohn Steward (DEFRA) — Building the plane while flying it: what I learned in the first year of senior product leadershipPatterns and themes across the talksTakeawaySome quick ideas what here might help in public healthcareTalk 1 notes: Polly Wakefield — Making decisions in complex organisationsBackgroundProduct owner at Lloyds, working in existing customer mortgage transmit journeys (customer comms?)The Lloyds mortgage book: largest in Europe, roughly 1 in 10 European mortgagesWhy decisions feel hard at scale (the system, not the people)Distributed authority and lots of stakeholders to engageCompeting…
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