Design and Engineering, As One

In the winter of 1898, a mechanical engineer named Frederick Winslow Taylor arrived at the Bethlehem Steel Company in Pennsylvania with a stopwatch and a conviction. Taylor had been thinking for years about why industrial work was so inefficient, and he believed he had found the answer: the problem was that the people who did the work were also the people who decided how to do it. Workers brought their own habits, their own rhythms, their...